Many years ago during my short stint at a PR firm, we flew to a client to make a presentation. Minutes after we arrived, a senior executive walked up to us and told us that our key contact at the company passed away last night. To that, my boss impulsively snapped, “Well, didn’t you do your succession planning? We flew up here and expect to present to someone.” Trying not to look at the utterly stupefied face of the poor guy, I could only hear ear-numbing silence following that short retort from my boss. I vaguely remember a bird or two chirping at a distance too. Well, I do admire all facets of verbal communication skills and am highly respectful of everyone who takes eloquence and articulation to the next level. But more often than not, it is the failure to appreciate when to keep quiet that lands most people in trouble. For discerning employers, a finely honed sense of when not to talk is a highly sought-after communication skill that is hard to come by. As someone s...